First time I attended a course about ISO 9001, the teacher defined the term “Non Conformity” as the non-compliance of some requirement of the Standard itself, the paperwork of the quality management system or the enforceable law applied to product or services.
It was all about of making the people in the company aware of ours mistakes and keeps then tracked.
After some days of implanting the System, we were surprised that the few incidences we reported about, I asked the teacher again:
“We are not in Japan” .- Told me.- “Here, we have trouble when accepting we have done something wrong, even if it is for changing it… It will be difficult to implant it…
In our culture, we tend to hide mistakes, to dress them up, to avoid them. As Chaplin said “To err is human, but blaming others is even more human”.
In our culture, failure is still a taboo, a big enemy, something to be ashamed of. Other countries think about it as an added value. In Selection process in countries like the USA is usual to ask about failures when undertaking something, making evident that each failure has its learning.
My mates, psychologists, define Resilience as the ability to positively adapt to adverse situations, and this ability to adapt is what we need to value positively when we manage talent.
Talented employees will fail, will identify problems and will offer solutions, making a pedagogical approach to failure and getting richer with the mistakes. Falling, waking up and keeping on trying.
Tom Watson, quien fuera presidente de IBM, decía “si quieres tener éxito, duplica tu tasa de fracasos”… Nosotros empezaremos con aumentar las No Conformidades
Tom Watson, who was presindet in IBM said “if you want to have succes, you must double your failure rate” We will begin the Non-Conformity.…
Wednesday, 8th August 2018