{"id":5917,"date":"2025-07-17T09:55:31","date_gmt":"2025-07-17T09:55:31","guid":{"rendered":"https:\/\/www.psicotec.com\/casos-de-exito\/workloads-multisectoral-group\/"},"modified":"2025-07-30T07:06:25","modified_gmt":"2025-07-30T07:06:25","slug":"workloads-multisectoral-group","status":"publish","type":"casos-de-exito","link":"https:\/\/www.psicotec.com\/en\/success-stories\/workloads-multisectoral-group\/","title":{"rendered":"Workloads \u2013 Multisectoral Group"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">The Project: Workloads, the diagnosis that transforms our clients&#8217; organizational health <\/h3>\n\n<p class=\"wp-block-paragraph\">Our client is a multisectoral business group (retail, logistics, and customer service) with more than <strong>2,500 employees in Spain<\/strong>. It is undergoing a cultural transformation with a special focus on <strong>emotional well-being<\/strong>, <strong>operational balance<\/strong>, and <strong>sustainable talent development<\/strong>. <\/p>\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">The Challenge <\/h2>\n\n<p class=\"wp-block-paragraph\">Detect and act on <strong>perceived overload<\/strong> in different operational areas, which was affecting team commitment, process efficiency, and organizational health.<\/p>\n\n<p class=\"wp-block-paragraph\"> <br\/>The objective was <strong>to objectively measure the workload<\/strong>, align it with the actual functions of the positions, and generate valid information for decision-making within the framework of the <strong>Psychosocial Risks and Corporate Emotional Well-being plans.\u202f <\/strong> <\/p>\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Psicotec Solution: Workload Study<\/h2>\n\n<p class=\"wp-block-paragraph\"><strong>Design and implementation of a structured workload analysis project<\/strong>, led by Psicotec&#8217;s Consulting and Transformation area, with an approach tailored to the client&#8217;s characteristics and challenges. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Project phases:<\/strong> <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Documentary and organizational analysis:<\/strong> \n<ul class=\"wp-block-list\">\n<li>Review of structures, job descriptions, and requirement levels by area. <\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Assessment of objective and perceived workload:<\/strong> \n<ul class=\"wp-block-list\">\n<li>Application of proprietary workload measurement tools. <\/li>\n\n\n\n<li>Questionnaires, individual interviews, and focus groups. <\/li>\n\n\n\n<li>Assessment of estimated times per task type. <\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Functional analysis and mapping of key processes<\/strong>:\u202fIdentification of critical tasks, redundancies, and activities not covered by official roles. <\/li>\n\n\n\n<li><strong>Cross-referencing data with organizational climate and emotional health<\/strong>: Integration with the results of climate and psychosocial risk assessments to obtain a broader view. <\/li>\n\n\n\n<li><strong>Delivery of comprehensive diagnosis and personalized Action Plan: <\/strong>Executive report with key findings, practical recommendations, and immediate and medium-term lines of action. <\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Methodology<\/strong>:<\/p>\n\n<p class=\"wp-block-paragraph\">A participatory approach was taken to carry out this Workload Study, with strong involvement from managers and key personnel. All the information collected was processed and analyzed using a dual quantitative-qualitative approach. <\/p>\n\n<p class=\"wp-block-paragraph\">In addition, it was particularly important in this project to carry out agile prioritization and deep alignment with the client&#8217;s strategic objectives.<\/p>\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Results and ratios of the Workload Study<\/h2>\n\n<p class=\"wp-block-paragraph\">The main KPIs achieved as a result of the Workload Study for our client were as follows:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>An 18% reduction in the perception of overload<\/strong> in critical areas after the implementation of corrective measures. <\/li>\n\n\n\n<li><strong>A 35% improvement in the perception of fairness <\/strong>in the distribution of work (measured 3 months after the end of the project). <\/li>\n\n\n\n<li>Greater <strong>alignment between positions and their actual functions<\/strong>, improving efficiency and reducing turnover. <\/li>\n\n\n\n<li>Use of the diagnosis as a <strong>lever to redesign processes<\/strong> and promote a healthier and more sustainable organizational culture.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">All of this has also had a significant <strong>strategic impact:<\/strong> greater transparency and objectivity in team management. Reduction of internal tensions arising from functional imbalances, integration of emotional well-being into decisions on structure and operational workload, and reinforcement of the perception of organizational justice and trust in management. <\/p>\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Link to Emotional Well-being Plans<\/h2>\n\n<p class=\"wp-block-paragraph\">This project is closely connected to other lines of action in our Consulting and Organizational Transformation Area, such as: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Climate and commitment diagnosis. <\/li>\n\n\n\n<li>Data-driven organizational redesign. <\/li>\n\n\n\n<li>Competency-based performance and management evaluation. <\/li>\n\n\n\n<li>Implementation of agile working models. <\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Measuring workload<strong> is not a trend<\/strong>, it is a strategic tool for talent management and corporate well-being, because: <\/p>\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center wp-block-paragraph\"><em>An organization that knows its limits is a healthier, more humane, and more efficient organization. <\/em><\/p>\n<\/blockquote>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">How Psicotec can help you transform your organization<\/h2>\n\n<p class=\"has-link-color wp-elements-1 wp-block-paragraph\">At <a href=\"https:\/\/www.psicotec.com\/en\/solutions\/consulting\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Psicotec&#8217;s Organizational Consulting and Transformation Department<\/strong>,<\/a> we have helped a significant number of organizations with <strong>change management and process improvement<\/strong>. <\/p>\n\n<p class=\"wp-block-paragraph\">The cases are very varied, but our multidisciplinary team is prepared to offer you the most appropriate and up-to-date tools and approaches. We have <strong>a team of specialized consultants<\/strong> who will help you design the analysis and transformation process you need step by step and who will accompany you throughout the entire process.  <\/p>\n\n<p class=\"has-link-color wp-elements-2 wp-block-paragraph\">It is normal for new needs to arise in this type of project (job redesign, competency dictionaries, compensation studies, equality plans, training and development plans, personnel selection, etc.). If this is the case, at<strong> <a href=\"https:\/\/www.psicotec.com\/en\" target=\"_blank\" rel=\"noreferrer noopener\">Psicotec<\/a> <\/strong>we can offer you <strong>any Human Resources and People Management solution your organization may need.\u202f <\/strong>  <\/p>\n\n<p class=\"wp-block-paragraph\">Do you need to improve the well-being of the people in your organization? <\/p>\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-black-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/www.psicotec.com\/en\/contact\/\"><strong>Contact Psicotec here<\/strong><\/a><\/div>\n<\/div>\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1631\" height=\"976\" src=\"https:\/\/www.psicotec.com\/wp-content\/uploads\/logo-40aniversario-espanol-color.png\" alt=\"logo psicotec 40 anniversary\" class=\"wp-image-5666\" style=\"width:179px\" srcset=\"https:\/\/www.psicotec.com\/wp-content\/uploads\/logo-40aniversario-espanol-color.png 1631w, https:\/\/www.psicotec.com\/wp-content\/uploads\/logo-40aniversario-espanol-color-768x460.png 768w, https:\/\/www.psicotec.com\/wp-content\/uploads\/logo-40aniversario-espanol-color-1536x919.png 1536w\" sizes=\"(max-width: 1631px) 100vw, 1631px\" \/><\/figure>\n\n<p class=\"has-text-align-center wp-block-paragraph\"><strong>2025 | Psicotec 40th Anniversary<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Project: Workloads, the diagnosis that transforms our clients&#8217; organizational health Our client is a multisectoral business group (retail, logistics, and customer service) with more than 2,500 employees in Spain. It is undergoing a cultural transformation with a special focus on emotional well-being, operational balance, and sustainable talent development. The Challenge Detect and act on [&hellip;]<\/p>\n","protected":false},"featured_media":5736,"parent":0,"template":"","class_list":["post-5917","casos-de-exito","type-casos-de-exito","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.psicotec.com\/en\/wp-json\/wp\/v2\/casos-de-exito\/5917","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.psicotec.com\/en\/wp-json\/wp\/v2\/casos-de-exito"}],"about":[{"href":"https:\/\/www.psicotec.com\/en\/wp-json\/wp\/v2\/types\/casos-de-exito"}],"version-history":[{"count":1,"href":"https:\/\/www.psicotec.com\/en\/wp-json\/wp\/v2\/casos-de-exito\/5917\/revisions"}],"predecessor-version":[{"id":5918,"href":"https:\/\/www.psicotec.com\/en\/wp-json\/wp\/v2\/casos-de-exito\/5917\/revisions\/5918"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.psicotec.com\/en\/wp-json\/wp\/v2\/media\/5736"}],"wp:attachment":[{"href":"https:\/\/www.psicotec.com\/en\/wp-json\/wp\/v2\/media?parent=5917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}